1. Eligibility & Account Registration

• Age Requirement: You must be at least 18 years old or have parental/guardian consent to use our services.

• Account Security: When you create an account, you agree to provide accurate and complete information. You are entirely responsible for maintaining the confidentiality of your password and account details.

2. Online Ordering & Pricing

• Menu Availability: All items displayed on our menu are subject to availability. We reserve the right to limit the order quantity of any item or discontinue products without prior notice.

• Pricing: Prices for our food items and delivery services are quoted in Nigerian Naira (₦) and are subject to change.

• Order Acceptance: Receiving an order confirmation email does not guarantee fulfillment. We reserve the right to refuse or cancel any order due to stock limitations, delivery constraints, or errors in pricing.

3. Delivery & Delivery Zones

• Restricted Service Area: Our delivery services are restricted exclusively to defined zones within Edo State (including but not limited to Ekenwan Road, Sapele Road, Upper Mission, Ihama Road, and Siluko Road). Orders placed outside our operational zones will be canceled.

• Delivery Times: Estimated delivery times are provided as a guideline only. We are not liable for delays caused by traffic, weather, or unexpected kitchen volume.

• Failed Delivery: If a delivery fails because you provided an incorrect address or were unreachable at the time of delivery, you will still be charged for the order.

4. Payments & Refunds

• Payment Processing: We accept secure online payments via local payment gateways (such as Paystack/Flutterwave). By submitting your card details, you authorize us to charge the total order amount.

• Cancellations: Because food items are perishable, orders cannot be canceled or modified once they have entered preparation.

• Refund Policy: Refunds or replacements are only issued if an incorrect or damaged item was delivered. Please inspect your order upon delivery and notify our customer service team immediately at 0805-348-0420 to report any issues.

5. Prohibited Use

You agree not to use this Site to:

• Provide fraudulent information or place fake orders.

• Interfere with or disrupt the security or performance of the website.

• Copy, modify, or distribute any content from our website without our explicit permission.

6. Limitation of Liability

To the maximum extent permitted by law, Mat-Ice Fast Food shall not be liable for any indirect, incidental, or consequential damages arising out of your use or inability to use our website, food items, or delivery services.

7. Governing Law

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law principles.

8. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the website constitutes acceptance of the new Terms.

9. Contact Us

If you have any questions or concerns regarding these Terms, don’t hesitate to get in touch with us at:

• Phone: 0805-348-0420

• Website: maticefastfood.com